New MP Returns

[joyer4]

I Have had 2 sales under the new system. But I can't see any information on how refunds or partial refunds are dealt with. Can anyone enlighten me?

[pixiesen2012]

you need to use the seller hub

[joyer4]

When I click this, as said in my last comment, I do not have a Send Refund choice.

[pixiesen2012]

has the buyer actually paid?

[joyer4]

This a hypothetical case. I would like to know what to do should this happen. I have looked at the drop down box of an item I have sold under MP which has been paid and sent and there is no option for a refund. Hence the question.

[pixiesen2012]

if a buyer has paid through managed payments the option to refund the payment is shown in the drop down menu next to the item in the seller hub

[joyer4]

Sorry but it isn't there. That is what was in my comment. The item I looked at had been paid, sent out and the money transferred to my bank account. I have only just switched to MP and may be Ebay haven't upgraded my account fully. At least I now know where to look.