My buyer wants it delivered to Sainsbury's

[iain2350]

I sold a laptop computer and the delivery address is Sainsbury's any thoughts. I think it might be a scam. I have asked the buyer and the reply was he can pick it up from there because he shops there.

[rusticrye · Accepted solution]

That he shops there doesn't make the store a delivery option for him. What planet is he on...? Delivering to his Sainsbury's store would only be an option if the store was in the Click & Collect scheme, and you offered Click & Collect on the listing so that the buyer could choose that delivery option at checkout. That would generate a special C&C code. You cannot send it there if your listing didn't offer Click & Collect as an option, as the store cannot accept the package without a C&C code. Without the same C&C code, the buyer cannot collect it. The parcel will be refused.

You will have to explain this to the buyer, and cancel the Ebay transaction ('problem with buyer's address'). That will auto-refund the buyer, and credit the selling fee back to your Ebay account. You'll then be free to relist. PayPal's payment processing fee is non-refundable, so I'm afraid you're stuck with that.

Do not ship to any other address the buyer may supply, as you will lose Seller Protection. You must cancel the transaction if you cannot ship to the address on the PayPal payment confirmation email.

You should also consider adding this person's Ebay ID to your Blocked Bidders List before you relist, so he can't mess you around again.

@iain2350 

@ruby*tuesday 

[iain2350 · Accepted solution]

Thank you for the advice. He seems in a rush to get his money back. I think I will make him wait for a couple of days though.
If you have anything other information that might be useful please let me know.

[rusticrye · Accepted solution]

I replied as I did above because I assumed Click & Collect wasn't something you included on your listings, and why the Sainsbury's address had come as a surprise to you. But I've just looked at one of your other listings, and it does offer Click & Collect as an option. If this one did too, then the buyer's chosen Click & Collect store is where you send it. There is no need to cancel the transaction. Just ship as ordered.

@iain2350

[iain2350 · Accepted solution]

I don’t offer click and collect it just appears on my listings. The money has been refunded now but I did not refuse to deliver the item as Sainsbury’s was the confirmed address of the buyer!!! So he clicked the BIN button, paid and within the space of ten minutes cancelled. The only communication between us was from me asking if he really wanted it delivered to Sainsbury’s and the buyer replying that he shops there. Odd to me but what do I know.