Interested to know where I stand with this one.

[fached]

Sold an item for a fair price - buyer wanted it delivered which I arranged.

Address was the one listed by ebay and paypal. It was a petrol station.

Item delivered to petrol station (I have tracking proof) but rejected.

Buyer has opened a case against me for 'missing items' and demands a refund.

Item being returned to me (I think) and I'm happy to provide a refund when its returned,

BUT

who foots the rather expensive postage bill?

thanks

[tobiasd4]

Unless you can prove delivery by online tracking to buyers paypal address, you always have to refund.

You have 8 days from buyer opening case to refund, you can't wait until item is returned to you.

You have to refund in full, including postage.

If buyer wants item resent to different address, relist & they can buy again, make sure they update new delivery address on paypal.

[fached]

My tracking info shows it was delivered to registered address but rejected. Hence my confusion.

[john1297576]

I am afraid that you do, BUT I would not even think about resending or relisting for this buyer who has cost you money and wasted your time. I would hope that it arrives back and then cancel the sale, using the reason "problem with buyers address".That would at least get the selling fee refunded.

He would be added to my Blocked Bidders list.

[tobiasd4]

OP's buyer has already opened case.

[fached]

Thanks for the info folks. No way will be sending it anywhere near her.