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I thought once someone has bid they have to honour it ?
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10-11-2020 4:25 PM
My understanding and having read EBAY policy having been a member now for over 10yrs was that if someone bids on an item they have to honour that payment , e,g, pay for it unless agreed with the Seller e,g myself to ask Ebay to retract the bid. ALL OF WHICH I HAVE NOT so why has a buyer disappeared after having made a bid ??? and then i call EBAY to be told by an EBAY REP a load of nonsense that on the advert it says it has AUTO RETRACT Which i have scan the whole of my advert again and again and seen no such selection option. I will be expecting either EBAY to chase bidder for this payment either way they should honour this as it says 100% satisfaction and money guarented once a bidder shows on my listing. SO EBAY STOP TRYING TO FOB ME OFF AND SORT THIS ASAP AND MAKE THE PAYMENT IF NO OTHER BIDS END OFF or i shall be seeking advice on this to get my payment.
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10-11-2020
5:02 PM
First, please understand that we are members like you, not eBay employees.
In theory you are correct, bids on eBay are binding but in practice neither you nor eBay can make a winning bidder pay for the item.
It is better to accept that the bidder will not pay than to force the issue, as if you do send the item, and the buyer claims the item is not as described, eBay will always support the buyer and you will be obliged to pay for the return of the item if you want it back, and then refund the buyer in full.
There is anecdotal evidence that eBay CS tell you anything, just to get you off the phone.
Completing an Unpaid Item case in the Resolution Centre works well for sellers if the buyer does not pay.
https://resolutioncentre.ebay.co.uk/
If you have not already done so add the buyer to your BBL, then update your account settings to stop bidders with two UPI strikes from bidding on your items and also stop blocked buyers contacting you.
Good luck with seeking legal advice.
If you do decide to go down that route, please come back when the matter has been settled and tell us how you got on.
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