I sent the wrong item, how should I go about sending the correct item and getting the incorrect item

[jwcm-online]

Hello,

I accidentally mixed up 2 orders, one buyer contacted me and I arranged for them to keep the incorrect item and will send the correct item.

For the other buyer, I am seeking to have the item returned as it is more valuable and have the correct item sent. They have not responded to my message.

Do I have to send the correct item regardless of recieving back the incorrect item.

I wish to pay for the postage for them to return the item and once I can confirm it is with my courier, I will also dispatch the correct item, next day.

Is this the correct way of going about things.

It seems the buyer may just keep what I sent them and not say anything, seeing as they got a bargain on lego as a result (oops)

[ruby*tuesday]

By doing as you suggest just won't tally with Ebay's programming. It will end badly. You need to ask both Buyers to Open an EBay Returns Case for Item Not As Described. You generate the Return Labels through the Case. Refund on Return. Your Buyers are then Refunded. Your Final Value Fees will be Credited back to your Seller Account. Relist....Buyers can Buy Again.

If one Buyer doesn't Respond you cannot do anything to make them Return the Item. As Described above ask your other Buyer to Open a Returns Case. 

[jwcm-online]

So I can't just send the correct item to each of them? and let them keep the iincorrect items.

As one of them isn't really worth it for me to return and the other one the buyer might feel teased (not quite the right word) for having me send them a certain item which is of higher value and then drag it back and have them sent what they ordered.

[*knight-rider*]

`So I can't just send the correct item to each of them? and let them keep the iincorrect items`

if you have the items that each buyer should have received and your happy to do what you suggest, then that`s perfectly ok, especially if you are`nt bothered about getting the items you did send back.
if you do send them the items, be sure to send them tracked, that way, they can`t open not received disputes and effectively end up with two items each 🙂
if one of them or both of them agree to return the incorrect items and you supply the label, then that would be a bonus, but if only one does, well at least it minimise`s the loss.