I sent the wrong item, how should I go about sending the correct item and getting the incorrect item

[jwcm-online]

Hello,

I accidentally mixed up 2 orders, one buyer contacted me and I arranged for them to keep the incorrect item and will send the correct item.

For the other buyer, I am seeking to have the item returned as it is more valuable and have the correct item sent. They have not responded to my message.

Do I have to send the correct item regardless of recieving back the incorrect item.

I wish to pay for the postage for them to return the item and once I can confirm it is with my courier, I will also dispatch the correct item, next day.

Is this the correct way of going about things.

It seems the buyer may just keep what I sent them and not say anything, seeing as they got a bargain on lego as a result (oops)

[red_magpie]

They have not responded to my message.

You will have to keep your fingers crossed.

This is such a common situation, and the buyer who has received a better item than they paid for will often just keep it!

Good luck! There will be no point in asking for any support from eBay.