12-09-2020 9:43 PM
Hello,
I accidentally mixed up 2 orders, one buyer contacted me and I arranged for them to keep the incorrect item and will send the correct item.
For the other buyer, I am seeking to have the item returned as it is more valuable and have the correct item sent. They have not responded to my message.
Do I have to send the correct item regardless of recieving back the incorrect item.
I wish to pay for the postage for them to return the item and once I can confirm it is with my courier, I will also dispatch the correct item, next day.
Is this the correct way of going about things.
It seems the buyer may just keep what I sent them and not say anything, seeing as they got a bargain on lego as a result (oops)
They have not responded to my message.
You will have to keep your fingers crossed.
This is such a common situation, and the buyer who has received a better item than they paid for will often just keep it!
Good luck! There will be no point in asking for any support from eBay.