I have just had a message from ebay to say they removed a listing because of the following reason

[patsywool]

which I don't understand.

First it stated "We had to remove your listing because it didn't follow our Item location misrepresentation". 

Then it stated "We noticed a mismatch between the item location you used in your listing & the tracking details assosiated with sending this item. When buyers purchase items the expect it to be sent from the location stated in your listing. If the information isn't accurate it can lead to confusion over delivery times & postage costs, as well as questions about where the item was manufactured".

The item was a Vintage Glass Dolphin & Whale which was listed as 'used' even though it had been in my china cabinet for over 50 years and was like new with no marks on it whatsover. The listing had no history about the item as I bought it in the 1960's.

I live in Derby in the East Midlands which was the item location in my listing, and any items I sell are posted at my local Post Office, so I can't understand whats happened. The listing has disappeared  completely off my sold page so I cant even try to check out what could have happened.

Then I noticed I had been left a Neutral which said there was a scratch down one side, which has resulted in a 3 day restriction on my account.

Could anyone shed any light please on what may have gone wrong, as I pride myself on being a good ebayer as my feedback shows. Even though I know there was nothing wrong with the item I would have happily given my buyer a refund, but I am upset about what's happened as I am an honest person. Thank you.

[red_magpie · Accepted solution]

Did you say in the listing that it had been in your china cabinet?

That may have been enough for eBay's brain dead word scanner to suppose it was located in China!

[patsywool · Accepted solution]

Thank you red_magpie for your reply. Yes I did state in my listing that the item had been in my china cabinet so your suggestion is probably right. I will ring ebay on Monday & send my receipt to prove it was posted from Derby in the UK. Thanks again.

[1956glyn]

Hi

Your restriction is probably because of the "location misrepresentation" rather than the neutral you received.

I am not sure if you will be able to contact them tonight but scroll down to the bottom of this like to try and get live chat/a call back  for an explanation.      You may have to try tomorrow.

Unfortunately i have no explanation why Ebay may have taken the course of action they have 😞

https://ocsnext.ebay.co.uk/ocs/cusr?query=1455

[patsywool]

Thank you for your response. I think like red_magpie has suggested it be because my listing stated that the item had been in my china cabinet, so maybe ebay presumed I was shipping from China. I'll ring them tomorrow. Thank you.

[1956glyn]

You are welcome and good luck.

For future reference it may be better to say that the item has just been on display in a cabinet  (that is what i say) 

[tech-line-direct]

I had the same message from eBay recently. It seems to be an automated email from them. Please check the actual listing. If it's still live. I have contacted eBay customer service and they told me that it was mistake, and no listing was removed. The listing that was removed received a buyer feedback the same day. The feedback comment said that delivery was slow as if it was going from China. I think that triggered the eBay system to think the item was from China even though my stock is located in the UK. Hope it helps

[1956glyn]

Once Ebay remove a listing it disappears unfortunately so the OP cannot check it 😞

[patsywool]

Hi, I think there has been a misunderstanding with ebay as my listing stated the item had been in my china cabinet for 50 years. I think ebay probably thought I was posting from China. Thank you for your help.