I have a customer who is prepared to modify neutral feedback and ebay refuse to help! Any ideas?

[Anonymous]

I supplied an item for £2.95 which was damaged in the post and the customer left neutral feedback.
Under the circumstances a replacement was sent and the customer is prepared to modify the feedback, but does not know how to this.
eBay have refused to help!

[rusticrye]

I assume you and the buyer feel that Ebay should be able to manually remove feedback if the buyer contacts them to request it. You have to understand that they can't legally do it, because they have no way of knowing that the person communicating with them is actually the buyer. So it isn't because they've 'refused to help' - they cannot help. Feedback removal agreed between buyer and seller must be done through a formal feedback revision request. And if more than 30 days have passed, that is no longer an option, of course.

@Anonymous 

[Anonymous]

Maybe I should start leaving unjustified feedback on this rubbish system!