I have a customer who is prepared to modify neutral feedback and ebay refuse to help! Any ideas?

Anonymous
Not applicable

 

I supplied an item for £2.95 which was damaged in the post and the customer left neutral feedback.
Under the circumstances a replacement was sent and the customer is prepared to modify the feedback, but does not know how to this.
eBay have refused to help!

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tobiasd4
Experienced Mentor

Feedback is too old to be revised, has to be done within 30 days.

See here for how seller requests feedback revision.

Feedback policies | eBay