I have a case closed because of COVID an international delivery

[britishmuffin]

I sold an item internationally.  During transit the buyers country suspended postal operations due to the COVID situation.

The parcel was held until they country will accept shipments.  Since the delivery was late as case was opened and closed as the item has still not been delivered.

the courier has stated they will not return the item and it will deliver the item when restrictions are lifted.  But the case is already closed in their favour, when they receive the item they would not have paid for it.  I had 30 days to appeal but considering the global COVID situation is do not think it is fair to expect the same turn around as normal when most of the world is in lockdown.

To appeal I need to tracking to show delivered but I can not be sure it will be within 30 day since but I can not control how the world reverts to normal operating norms.  Otherwise eBay wants a statement from the courier, signed with a telephone contact to confirm this, but the courier is not obligated to do so and has simply told me to check for updates of the tracking.

please advise.  It is obvious I have tracking and purchased a guaranteed service, at the time of dispatch there was no flags of service delays.

[arkwebus]

It sounds like one of these complex situations where no one had thought of the detail. 

The buyer has had a refund and - harshly - if the item is later delivered he should simply send you the money through Paypal. Whether he will or not no one knows and if he does not I very much doubt if eBay or Paypal will help. 

I'm not greatly in favour of chit-chat between seller and buyer but this might be a time to explain what you will expect.  Is it to a "civilised" country?

@britishmuffin 

[rusticrye]

For information on how Ebay is currently dealing with issues caused by the pandemic, click on the bright green Covid-19 banner at the top of the page, or on Announcements (link at foot of any page).  We're just ordinary ebayers, so have no information beyond what Ebay has supplied in those areas.

@britishmuffin