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How do I issue a full refund including p and p?
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17-09-2020 1:01 PM
Hello,
I would like to issue a full refund including p and p to a customer as the item is faulty. I do not want the item returned. When I search for help I keep being referred to the Returns Dashboard which shows there is nothing in it. How do I proceed?
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17-09-2020
1:05 PM
Ask the buyer to open a "not as described" return case and when you accept it there's an option to refund without return.
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