Hi, I have refunded a buyer for an undelivered item he has now received it, how does he send payment

[twohoots66]

Hi, I sold an item, received payment and posted, the buyer didn’t receive it and opened a case, I refunded him. He has now contacted me to say it has arrived and he wants to resend payment, how do I organise this or do I have to relist it for him to buy it again and then invoice him? Any help or advice gratefully received,

[rusticrye · Accepted solution]

You don't relist - he already has the item. He can either send a PayPal payment to your email address, or you can send him a PayPal invoice from your PayPal account, or he can pay you by bank transfer. For the latter, you'll need to send him your bank sort code and bank account number.

@twohoots66 

[snap-it-up-now]

hi i have the same problem and i dont know the paypal email as i am under the new ebay payment method

its all such a pain

[**peaseblossom**]

If the transaction was cancelled on ebay you'd have to relist for them to buy again.  Otherwise see if they can use the Send & Request link in their Paypal account.