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Feedback - Uncompleted Transaction
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14-06-2020 12:19 PM
My husband listed an item and was sold to a one bid bidder in the last minute - he has been unable to contact him and has raised a case. The case is now closed and he was given no option to leave feedback, then through the app he was asked to leave feedback - but there was no option to make this negative - is this right? Are uncoompleted resolved transactions unable to me marked as negatibe - looks really strange ahving a negative comment marked as a positive.
TIA
Emma
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14-06-2020
1:04 PM
It is very simple really, once you complete an Unpaid case neither party can leave feedback. Seller gets the sellling fee refunded.
Should be obvious really as buyers can only receive positive feedback so what good would it do to increase the POSITIVE SCORE for a Non Payer, and if the buyer could leave feedback the seller would almost certainly get a negative.
If all sellers completed Unpaid cases and Blocked bidders with 2 or more unpaid strikes then the Non Payers would not be able to bid at all. Unfortunately many sellers think it is more helpful increasing a Non Payers Score than recovering their selling fee.
Must like paying fees for nothing.
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