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Feedback - Uncompleted Transaction
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14-06-2020 12:19 PM
My husband listed an item and was sold to a one bid bidder in the last minute - he has been unable to contact him and has raised a case. The case is now closed and he was given no option to leave feedback, then through the app he was asked to leave feedback - but there was no option to make this negative - is this right? Are uncoompleted resolved transactions unable to me marked as negatibe - looks really strange ahving a negative comment marked as a positive.
TIA
Emma
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14-06-2020
12:24 PM
Hello Emma,
You are not allowed to leave negative feed back for a buyer, hence the missing red negtaive option. In fact it's a policy violation, if that buyer complains you'll get a strike on your account.
For all non payers, you have to open a case for unpaid item, and close it on day 5. Your seller fees are refunded, and the buyer gets a non payment strike, that's far more effective than any feedback, because if they gain 2, then they will not be able to buy from the majority of sellers on eBay for a full 12 months.
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