Ebay accepted return from a fraudster buyer without my consent

[uliana10128]

I sold a factory sealed box of vintage Miss Dior. Buyer at first said she did not receive it. Then she remembered she signed the receipt already 1.5 hours ago and thought it would be better to say that inside of the Dior box there were sweets inside. She requested return which ebay accepted on my behalf withoiut any investigation and even sent her return label, out of my pocket, of course. No matter that i said i did not agree. No matter i spoke to them for a few times and asked for investigation first. Why does ebay decide what to do with my items and why do they get into my pocket without my permission? 

It is so obvious that the buyer is lieing but not to ebay. She wants an expensive perfume for free and, i suspect, it is not the first time she is doing it. Looking at her feedback she is a cheater and think that others must be like herself. Now I expect an opened box with sweets inside for £55. 

[rusticrye]

In any case, you don't have a legal leg to stand on, as you're trading illegally on a private account. Private accounts are only for those clearing their homes of their old no longer wanted possession. Anyone who buys in new or used items to sell is a business and must be registered as such. Not only an Ebay requirement, but the law.  For confirmation, go to Ebay's Seller Centre. For full information, go to the government's website.

Consumer law states that a buyer is entitled to a full refumd from an illegally trading seller for any reason or no reason, for up to one full year and 30 days. And if you want the item back, you have to pay their return costs too. In other words, your customers can use you as a free hire shop. The law doesn't reward those who break it. And note that there is no such thing as a 'hobby seller' in this country, and how much or how little you sell or make is totally irrelevant.

So upgrade your account as a matter of urgency, before you find yourself in deep sh*t with Ebay and Trading Standards.  Most buyers are savvy these days, and your particular buyer may be one of them and may already have reported you.

@uliana10128 

[uliana10128]

To rusticrye >>>You talk rubbish. There are individual sellers and there are business sellers. Buyers can report me as much as they want as i dont break anything. Plus i do not sell much for attracting attention. Plus, before jumping at somebody you have to kniw what they sell, from house or buying-selling. On top of that, i did not ask anybody here to threaten me. I let peolle know what happened and to ask advice if they know, If you have just threats just get off. You are just an angry person and i could see you jumped at my posts before though i did not bother to read them.

[rusticrye]

You can't possibly know that the buyer is lying. It seems quite clear to me that they probably opened an Item Not Received case because they thought that's what they had to do when something else arrived instead of what they'd ordered. Buyers make that mistake all the time. They then realised their error, and opened a Not As Described return request. So if I were you, I would be hoping your buyer hasn't seem your forum post, accusing her of fraud with zero proof, or you could find yourself with a trashed account, and a law suit for libel. 

Ebay have no idea what you actually sent, or what the buyer actually received, as they were not present when sent or received, so have no choice but to accept a buyer's word for it when they claim Not As Described, as per their Money Back Guarantee.  They cannot get into disputes between you and a buyer.  Only a judge can decide if a buyer is a liar or scammer.

You agreed to comply with the MBG when you registered your account. If you dig your heels in and refuse to offer refund on return, Ebay will either force you to pay for a returns label, or they will force the refund without the need for return. You will also have a damaging defect slapped on your account for failing to comply.

You must refund on receipt of the return, and then lodge a claim with the carrier for theft in transit, using your Proof of Posting receipt. If you don't refund within the allowed timescale, Ebay will force the refund, and slap another damaging defect on your account.

@uliana10128 

[uliana10128]

In ither words, you tell me that ebay is a day time robbery?

[john1297576]

"Then she remembered she signed the receipt already 1.5 hours ago and thought it would be better to say that inside of the Dior box there were sweets inside."

And how did she tell you this? It must have been by Messages, didn't you think to contact ebay and ask them to read the message, as that tells the truth of what she has done. Even ebay might accept that as proof of her lieing

[uliana10128]

john1297576 How do i know that? I looked at tracked and trace by Royalmail and at the times of her emails to me. What makes you think i did not tell ebay about it. They do not bother.

[red_magpie]

I'm afraid it's obvious that you have never read eBay's money back guarantee to buyers. EBay has become a very risky place to sell things.

EBay's stated policy is to support the buyer unless they can determine that the item matched the description. As they never even see it, it's generally a foregone conclusion that the buyer will win.

EBay doesn't need your agreement to accept the return, and they're not acting without your permission. You agreed in the user agreement that eBay would decide all disputes about refunds and returns, and that you would accept their decisions.

If you disputed the case, and lost, you will be penalised with a damaging defect on your selling account, and forfeit the return of your selling fee. If you didn't agree to send the buyer a prepaid return label, they may not even be required to return the perfume.

The best sellers can hope for it that they will get their items back in the condition sold - or even the same item. If they don't, the experience of many sellers is that eBay may still enforce a refund.

You can read the full details of eBay's money back guarantee here: http://pages.ebay.co.uk/help/policies/money-back-guarantee.html

[uliana10128]

So, ebay is a robbwry then. I dont bother what they do to my account. You and rusticrye threaten me with this. I do really not bother! I am not a business seller and do not depend on them. I am ready to close my account. Do not accept robbery.