Ebay Holding My Money And Have Taken Extra for Item Not As Described

[aprilf_53]

Hi, has anyone else had this?

After signing up to managed payments ebay are holding the money for an item I have sold, plus they have taken extra money for item not as described. I don't understand the extra money they have taken, is it because the item I sold wasn't as described? I really don't get it.

I am not a new seller so that is not the reason for them holding the money. 

If anyone could help that would be great!

[john1297576]

As you are in he Managed Payments I suggest you read all about it.

Using Help & Contact I immediately found this under Managed Payments Returns -

If a buyer files a payment dispute, and you’re found responsible for the disputed amount, you’ll be charged a dispute fee by eBay. If you accept the payment dispute and issue a refund, eBay will waive the dispute fee, and you’ll be responsible for the refund amount issued to your buyer.

[aprilf_53]

There are no disputes that what I can't understand.