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Dispute Timeframe
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16-02-2021 2:39 AM
I sold some earphones on 30th November last year and posted them out a day later (marked as dispatched). Now after over 2 months later the buyer has opened a dispute stating that he hasn't received them. Seeing as a long period of time has passed, I no longer have the tracking details for the parcel so I'm unable to trace the parcel. Will ebay force me to refund the buyer after all this time ?
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16-02-2021
6:28 PM
Buyers have 30 days from the last delivery estimate on the order in which to open a case that they can escalate to Ebay. After that timeframe, cases can only be used for communication with the seller.
However, buyers have 180 days from purchase date in which to open a case in PayPal, and a similar timeframe with most card providers.
Your postage receipts should be kept for 13 months. Unauthorised Account Use claims can be made for up to a year, as many people only receive their bank and card statements annually. If you don't have a proof of postage receipt to upload to a UAU claim, the only thing accepted for such a claim, you will lose your money and be charged a hefty admin fee into the bargain.
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