Digital Goods

[axecom]

I sold a 2 digital goods to a customer (username and password with credits inside) worth around 220$

After 48 hours he sent me 2 consecutive messages stating that his account was hacked and he didnt make this purchase.

Below are the 2 messages:

"My account was hacked... do not send or charge me for these items... I received conversations you had through the email.. this was not me...DO NOT CHARGE THESES ITEMS I DID NOT ORDER THEM!!! TY I see he ordered 2 of these..."

"Do not charge this account.. I have been hacked... I have the conversation where thief asked you to change my account and you did!!!!!!! "This one is owned and using by someone else give me a new account please!" I have it all and I will be showing it to ebay... Why would you do this!!!!!!!! DO NOT SEND THIS!!! DO NOT CHARGE MY ACCOUNT!!!"

I feel that the messages are suspicious and the user is trying to scam me.

In the second message he is asking for new account meanwhile the first message he said that someone hacked his account and made the order.

Anyway, i tried to check the 2 sent accounts  in order to try to  take the credits back and refund him. But the passwords are changed and now i am stuck in this situation.

He did not make a claim to ebay. He Just sent me these 2 messages.

I am lately a top rated seller and i dont want to lose this promotion! 

Any help is appreciated.

Thank you!

[plpmr]

adding to the advice already given -

"I am lately a top rated seller and i dont want to lose this promotion! "

You are on the UK boards - you stand to lose your account as you are a business seller trading as a private seller in contravention of eBay rules and the law.