Digital Goods

[axecom]

I sold a 2 digital goods to a customer (username and password with credits inside) worth around 220$

After 48 hours he sent me 2 consecutive messages stating that his account was hacked and he didnt make this purchase.

Below are the 2 messages:

"My account was hacked... do not send or charge me for these items... I received conversations you had through the email.. this was not me...DO NOT CHARGE THESES ITEMS I DID NOT ORDER THEM!!! TY I see he ordered 2 of these..."

"Do not charge this account.. I have been hacked... I have the conversation where thief asked you to change my account and you did!!!!!!! "This one is owned and using by someone else give me a new account please!" I have it all and I will be showing it to ebay... Why would you do this!!!!!!!! DO NOT SEND THIS!!! DO NOT CHARGE MY ACCOUNT!!!"

I feel that the messages are suspicious and the user is trying to scam me.

In the second message he is asking for new account meanwhile the first message he said that someone hacked his account and made the order.

Anyway, i tried to check the 2 sent accounts  in order to try to  take the credits back and refund him. But the passwords are changed and now i am stuck in this situation.

He did not make a claim to ebay. He Just sent me these 2 messages.

I am lately a top rated seller and i dont want to lose this promotion! 

Any help is appreciated.

Thank you!

[*vyolla*]

You're registered in Lebanon and shipping digital goods from China and the US, so I'm a little confused.

Bottom line is, digital goods are a scammer magnet. 

The buyer pays with a card, reports it for unauthorised use and then issues a chargeback. The money gets refunded and you pay £14 admin fee to PayPal  for the privilege fo each chargeback.

[corred]

@axecom 

You now know why DIGITALLY DELIVERED GOODS ARE NOT PERMITTED ON EBAY

In order to be protected AN ACTUAL PHYSICAL PRODUCT must be POSTED TO THE ADDRESS SUPPLIED WITH PAYMENT

You have no protection & have lost anything you paid or received

[john1297576]

None of that makes sense, apart from digital Items not being allowed to be sold,they are a potential minefield for the seller to lose any money paid.

As a seller you do not charge the buyer they have to pay  you. Have you actually received any money? If you have what ever you do the buyer can get a refund as you cannot ever prove delivery of a digital item. There could be a chargeback for unauthorised use of a card.

I would suggest doing nothing and await developments, at worse you will have to refund. I cannot see how you can be scammed out of more than you received, apart from Fees.

[axecom]

Iv'e already paid to get the accounts,So If the user asked for a refund, i will be losing not only fees since i cannot get the accounts back(password changed and cerdits used)

Thank you for your prompt answer and help!

[plpmr]

adding to the advice already given -

"I am lately a top rated seller and i dont want to lose this promotion! "

You are on the UK boards - you stand to lose your account as you are a business seller trading as a private seller in contravention of eBay rules and the law.