Defect on my account, eBay wont remove! No care for shop keepers. Restrictions.

[hickoryandco]

Ok

I have had an account for many years.

I feel like eBay are strangling me.

This year has been my worse for defects (only me and 4 kids and letting eBay deal with customers during lock down..and .i dont scam my customers.).but my Defects on my account have caught up with me....

Basically a few customers had some items arrive damaged ...(parcel force like to stamp on parcels ...footprints to prove it!!!)

Customer opens a returns case...! but customers want replacements,

I send replacements with new tracking (put into ebays system) and ask them to close case.

They  (customer) messages me through eBay messages to say they are happy!!!!

and what happens i think i am now covered ,resolution is open as said customer hasn't closed it.

EBAY REFUND CUSTOMER.

so,customer has Damaged item, replacement item as well as refunded by eBay.

This has happened more than once and all i have had from the eBay community is  "do not replace item" ....customers know i have more stock and will leave negative feedback.

Great, so after paying £k in fees i am down to £133 a month ...and they just dont care!!

AND YES THE BIG TALKERS ON HERE DO WORK FOR eBay!

[tsmgmd]

Like all other responders on here I'm sure we would love a monthly pay cheque from eBay. 

But like all responders we come here of our own free will to try and help with advice and guidance to other eBay members in our own time.

And in the main members appear to be grateful for the help we give. 

But there will always be those who don't appreciate it.

I would say calling your buyers idiots and stupid cow are hardly indicative of a seller providing good customer relations 

[hickoryandco]

Haha yes it is the first comment i had that was helpful information.
..the rest of you have complained about 1 small comment at Thank you for your knowledge .

But looking into my account and the feedback??? the Stupid cow...She sent me a message saying how wonderful my product was and what a great service and then she leaves feedback saying how awful it was!!
the Guy i called an idiot , told me he was a key worker and wanted his planter before others i said no and offered to refund him so he could purchase else where, he said he was happy to wait and then leaves me neg feedback ....so yes he still is an idiot.....unfortunately some buyers want blood!! and you know whos going to leave a negative because they have a habit of complaining before they have purchased............!!!!

[*knight-rider*]

`AND YES THE BIG TALKERS ON HERE DO WORK FOR eBay!`

Nobody on here `works` for ebay, we are just ebayers like you, who give up time to try and help folk so they don`t lose a fortune, so if everyone is a `big talker`, why the hell are you here!

[hickoryandco]

You miss understand...the really big talkers with the 100% correct answers and the 50000+ posts.

Your reply proves you do not work for eBay!

[*knight-rider*]

`big talkers with the 100% correct answers and the 50000+ posts.`

That just shows they know what their talking about, which is more than you`ll get from ringing ebay!!

[john1297576]

"AND YES THE BIG TALKERS ON HERE DO WORK FOR eBay!" Where ever do you get that idea? You are so wrong. Ebay doesn't even read on here let alone provide answers.

[red_magpie]

I'm very sorry, but you brought this on yourself by sending a replacement.

If you do this, you have to trust the buyer to close the case when they receive the replacement. If they don't, then as you haven't refunded the buyer, eBay will enforce a refund and place a defect on your account.

For this reason, it's always best to offer a refund on return. That way, eBay will enable you to send the buyer a prepaid return label (if you want the item back). On its return, they will process the refund through PayPal and you will receive a credit for your selling fee. Your seller performance record is unharmed. The buyer can then buy a replacement item from you, if they wish to do so.

This is best for the buyer too. We often here from buyers who have accepted the offer of a replacement, only to find that the replacement is faulty, or they're kept waiting so long that they've miss eBay's 30 day time limit to claim a refund.

I'm afraid there's nothing you can do about the defect. Your only chance of getting the second refund returned is if the buyer is willing to repay it to you.

[rusticrye]

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@hickoryandco wrote:

AND YES THE BIG TALKERS ON HERE DO WORK FOR eBay!

---

No, they don't. We're all just ordinary ebayers who pop in to help out our fellows when we get a spare moment. Unfortunately (and insultingly), the helpful information and advice we provide is sometimes thrown back in our faces, along with immature comments such as the above when the poster doesn't hear what they expected to hear.

If you don't want to be helped and advised, don't post here. And especially not in the Answer Centre, which is for people who actually have questions, and questions which require urgent answers.  Rants should be posted in the Discussion forums.

@hickoryandco