During the pandemic, I have had so many angry customers who are taking it out on us for their late deliveries or just because they are peed off at the situation.
Because of this, we have received more negative feedbacks in the last 2 weeks that we have got in the last year. Try to explain delays in delivery are not down to us and any losses/late deliveries/damages are due to the immense pressure all carriers are under with their increased workload. We always offer refund or replacement but customers are getting uneccesarily irate. And also most of our items are low cost so no tracking on them.
I have asked eBay to review and remove these feedbacks but as usual, they come back with an automatic NO!
I have a remorse purchase where the guy said he could get it cheaper at Amazon so wanted to return. eBay return charge of £3.50 really angered him so he left neg feedback. eBay won't remove!!
Had positive comment left on Neg feedback, cust not responding to our messages and again eBay say its not worthy of removal.
We have used up our quota of feedback revision requests so cannot ask anyone to change them. Getting a little peeved to be honest now.
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