Can't find dispatch date

[hollydots]

Hello,

Where can I find the date I marked an item as dispatched? I have a buyer saying he hasn't received it.

Thanks.

[rusticrye]

On your ebay Orders page, and on your Proof of Posting receipt.

If you no longer have the POP receipt, note that they should be kept for 13 months, in the event of an Unauthorised Account Use claim. UAU claims can be made for up to 13 months, as many folk only receive their bank and card statements annually. A POP receipt proving dispatch to the address on the PayPal payment confirmation email is the ONLY thing a payment processor will accept for such a claim.

@hollydots