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Can i respond to negative feedback after i needed to cancel an item?
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20-07-2020 4:46 PM
Can i respond to Negative Feedback after i needed to cancel an item i was selling which was defective?
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20-07-2020
5:33 PM
There is another way to deal with this.
Message the buyer, apologise for cancelling, explain in full why you needed to cancel the sale. The buyer may agree to revise the feedback.
If you ever find yourself in a similar situation with a defective item, contact the buyer first and explain what the problem is, give the buyer the option of going ahead with the sale potentially at a lower price.
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