Can i respond to negative feedback after i needed to cancel an item?

Can i respond to Negative Feedback after i needed to cancel an item i was selling which was defective?

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168 listings mostly of new items and registered as a private seller. 

 

I would suggest you change your account to a business seller before your account is suspended leaving you with a lot of storage boxes.

 

By upgrading your account you will also be giving your buyers legal rights.

 

Don't forget that by posting your question on here you have drawn attention to your trading activities to thousands.