CAN A MEMBER REPORT YOU TO EBAY BECAUSE THEY THINK YOUR POSTAGE CHARGES ARE HIGH

[benchcluttocks]

I got another mad man hassling me! 2nd one this week. Are they so bored already they got nothing better to do than complain about something tiny in this current situation we are living in ??!??!?!?!?

I am being told that I am greedy, a conman and liar because I have higher postage price at the moment.  I have put it up to cover the cost of posting via hermes and yes my postage has added cost such as packing materials and printer ink, what is wrong with that ?   My average item only costs £2.00 and sometimes I let them go for 99p.......

This member has said that they are going to report me to ebay as i have high postage cost.

Can he do this ???   and what will ebay do ?

I did reply with a polite message explaining why my cost had gone up.     He thinks because it is a small £2 item (plastic figures/soldiers) I should post it as large letter cost.   As I am using Hermes collection it cost £3.45 cheapest, then I add a bit on for my costs.  

If people dont like it , why do they not just look elsewhere instead of ruining my day complaining ?

Am I in the wrong, or not ?

[red_magpie · Accepted solution]

Using Hermes collection instead of 2nd class economy as previously is making your delivery charges seriously expensive. Your policy of "adding on a bit" (about £1.50, it would appear?) to what's already a high price makes it worse. Charging £5 to deliver a small, £2 plastic toy soldier is absurdly high.

You can't be surprised if some buyers complain about this, or feel that having items collected should be at your expense, not theirs. As these are collectibles buyers won't always be able to find the same item elsewhere.

My advice would be to use "free" or inclusive postage, i.e. include it in the price. Buyers will then have nothing to complain about; either they're prepared to pay the price, or they're not.