Buyer wants refund but I refuse.

[henrytreetops]

Sold some perfect Spode china but buyer claims it's damaged and not as in photos. The damage he shows are old dirty cracks and chips and are not my items. He wants full refund and postage paid for return.

I've asked ebay to investigate buyer for fraudulent claim. 

As sellers cannot leave feedback I don't know if anyone has had similar problems with him but I have found 3 sellers who were unhappy (2 were subsequently left negative feedback). 

Ebay keep emailing me to send him a refund or if will affect my seller status. 

Anyone had similar problems and how was it resolved. Buyer is 

Any advice appreciated

[papso22 · Accepted solution]

Since ebay has no idea whether you sent what was in your photos or the item the buyer says they received, they will always tell the buyer to return for a refund.  They will tell you the same thing if you contact them.

You either send a paid for label and refund on return of whatever it is he sends back, getting your ebay fees credited, or you refuse, ebay will refund them anyway, you get nothing back, no fee credit and a selling defect.

Your choice.

Yor buyer is very likely to return his old Spode, but that doesn't change the automated process described above.

[henrytreetops · Accepted solution]

I'm hoping ebay would look into what he's bought and how many times he has said items are damaged and demanded refund. A lot of sellers give positive feedback as soon as items are paid for so there's no way of knowing if they had problems afterwards. I think it's very unfair that sellers cannot leave negative feedback. If I am forced to refund I think I will want to give up on ebay.