Buyer wants me to cancel, but I get fee's for this?

[mermaidjess]

I've had a bit of a nightmare buyer on Ebay, messing me around back and forth about 2 items I'm selling. Anyway, they eventually bought another item - (live bugs) and asked me to sex them AFTER buying. The listing does not mention this service, but to be nice I said yes I would, but it's not 100% guaranteed. Now, I wake up this morning to find they have bought (and paid for) another version of the item from me (same 'product' just more in a 'pack' than the previous item) to ensure they get enough animals to have both sexes in the group, since it's not guaranteed, and asked me to cancel their other order.  It's well past the '1 hour' after them paying. 

If they had been patient, and actually contacted me, I would have made another listing with the top up amount of bugs they wanted, with free postage, so they weren't charged twice, and no orders had to be cancelled.

Now I understand if I as the seller cancel the transaction, this goes against my seller rating and I still get charged paypal fees? I'm not at all happy about this - I have asked the buyer to cancel the order themselves, but all I've had is a 'question from buyer' message, with her saying that she wants to cancel the order... again.

Please advise? 

[vijorey]

My advise..... register as a business and trade legally on eBay ....Your buyer could be on their way to Trading Standards.

also it is a policy violation to state in the listing that the item is advertised elsewhere 

[mermaidjess]

What a strange strange reply.

Thanks for the (unhelpful) advice.

I do not need to register as business, as I sell small numbers of surplus from my very occasionally breedings, and do not make a profit (the money goes back into the care of the bugs). It'd be a waste of time & money to register as a business when I'm not in fact, a business and maybe have a few surplus for sale per year.  In fact, I think I'd be laughed out if I tried to register that as a business. Not sure what the trading standards is about. I'm guessing someone has a bee in their bonnet about occasional sellers, which Ebay welcomes.


I was not aware of the latter part, so I shall remove it once I've found the relevant policy.

Anyone else besides the nasty, strange one above, have any answers to the original question please? Buyer wants to cancel the order - I'm happy for them to, but since it's them who wants to cancel how do I avoid fees when it's not me who wishes to cancel?

[vijorey]

Nope, not nasty at all, just a concerning comment...
It is UK LAW, that if you sell, creates refurbishes make stuff or buy in with the intention to resell, you need to register as a business seller. It makes no difference how much or how little you make and is irrelevant. It is the online selling that is the point.

All you have to do is upgrade your account which only takes a few minutes

[mermaidjess]

Utter rubbish... if that was the case everyone selling previously owned/second hand goods would need to register as a business. In fact, everyone on Ebay would need to. I have looked into whether I need to open a LTD or other company on Gov.UK. By law, for my circumstances, I do not. And from what I understand on Gov.UK there is quite a lot of info surrounding minimum earnings.

Take a good look around Ebay - very few are business registered. Including the many others who list surplus livefood. It is not against the law to sell something you have bought when it is no longer of use to you - what madness.

I would love to see the feds busting down the door of a house a few doors down for selling a couple of baby rabbits from an unplanned litter.

Occasionally, my animals breed because they are in the correct conditions, and I do not have the space for them so need to sell the occasionally offspring. That is not against the law, and I honestly think you need a hobby.

[vijorey]

You have missed the point, people who are selling their secondhand/ used/ previous owned stuff do not have to register..  

long distance selling = on line trading 
As for the rabbits, they are not selling them on line, are they!!
Happy breeding anyway..😊