Buyer trying to force me to buy things for him not in the listing

[seyfaro]

I sold an iPad as Opened - Never used. Ebay states that this doesnt have to include the original box and accessories. The ipad is indeed new but minus the box, and the box was never in the listing pictures or description. the buyer is now harassing me to send him £40 for boxes or claim item not as described

Please help!

[traceirelan0]

I would just get item returned and refund on receipt. They are probably trying it on, even if they open a case as item not as described you will be fine, it wont affect your ratings once you have refunded and Ebay will advise you to wait until item returned. 

Check your original ad and call eBay - if its states no box etc then buyer will have to pay own post cost to return it - i had someone claim item not as described but it was very clear in the ad - I refunded BUT they had to pay post to return ...only refund once item received by you.

Alternatively you could offer a partial refund and let them keep item - I really wouldnt be held to ransom on this and i certainly wouldnt be buying bits to send the buyer

Basically - partial refund (amount YOU decide NOT them and ONLY IF YOU WANT TO ... or ... return for a full refund ... end of discussion, its xmas shopping time - you will easilly sell it again anyway !

Tracey 🙂

[*guinevere*]

Do as @traceirelan0  has advised and ask them to open an ebay case, accept the return, and refund on return.

You will have to send a prepaid label within the case but you don't refund until it has been returned.

You can report the buyer then, for abuse of the MBG, sometimes ebay gives you your postage fee back, but you cannot guarantee this.

[roger_roger_over_and_nowt]

Did you describe it as "new" or "new other" as there is a big difference.

Ebays definitions are :-

• New: A brand-new, unused, unopened and undamaged item in the original packaging (where packaging is applicable). Packaging should be the same as what is found in the retail shop. If the item comes straight from the manufacturer it may be delivered in non-retail packaging, such as an unprinted box or plastic bag. See the seller's listing for full details.

• New other (see details): A new, unused item with absolutely no signs of wear. The item may be missing its original packaging, or the original packaging has been opened or is no longer sealed. The item may be a factory second, or a new and unused item with minor defects. See the seller’s listing for full details and description of any imperfections.

[seyfaro]

i described it as -
Condition:
Opened – never used: An item in excellent, new condition with no wear. The item may be missing the original packaging or protective wrapping, or may be in the original packaging but not sealed. The item may include original accessories. The item may be a factory second (i.e. it has a small flaw that does not affect the operation of the item such as a scratch or dent).

[*knight-rider*]

i would try ringing ebay and explain to them, that you complied with their definition of `opened never used` and that the buyer has messaged asking for the very thing you stated it did`nt have and you have the messages from them to show this, which ebay can read, then see what they say or what happens. The buyer is effectively `blackmailing` you into a partial refund by stateing they want it or will open a return.
Personally, i think the buyer could`nt give a stuff about the box and just wants an excuse to get some money back, because £40 or £400 is`nt suddenly going to make a box appear is it 🙂