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Buyer says item hasn't arrived, but the tracking says otherwise. What do I do?
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21-02-2021 3:28 PM
Buyer says item hasn't arrived, but the tracking says otherwise. What do I do? Do I have to refund the amount? According to the Royal Mail website I have to wait 10 working days before I can report the item missing via their online form - I have all the necessary details (proof of postage etc) - so I don't know if Royal Mail will compensate me for the loss at the moment. The buyer is putting a lot of pressure on me to refund immediately.
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21-02-2021
4:09 PM
If Royal Mail's website has the parcel delivered. Instruct the buyer to open a 'not received case'....then upload the tracking number and in the message box write a short statement - Royal Mail track and trace website reports item was delivered on such a such date. Ebay will close case or you can force it closed by sending to ebay customer services once that option becomes available or use chat.
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