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Buyer refund request when item match description
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26-01-2021 7:44 PM
Hi. I sold some Nike trainers. Clearly listing in 2 places that one of the side might have a leak in the sole bubble. With photos. The buyer left a good feedback. But now after wear, buyer complains they are unwearable and asks for refund. I say I could give some discount as good will. but really, do I have to? And could that go through automated refund request? Then do I still pay the seller and Paypal fees? Thanks
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26-01-2021
8:04 PM
Once a case is opened, the money is frozen and only a full refund can be made.
No fees are refunded for a partial refund, and only ebay selling fee is refunded if you make a full refund THROUGH a case, paypal fees are never refunded.
All refunds must be made through a case otherwise you still pay ebay fees and you get a Defect on your selling account.
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