Buyer refund request when item match description

[vhat4121]

Hi. I sold some Nike trainers. Clearly listing in 2 places that one of the side might have a leak in the sole bubble. With photos. The buyer left a good feedback. But now after wear, buyer complains they are unwearable and asks for refund. I say I could give some discount as good will. but really, do I have to? And could that go through automated refund request? Then do I still pay the seller and Paypal fees? Thanks

[*guinevere*]

You don't need to do anything unless the buyer opens a case. If they do, and they state they are faulty you'll have no choice but to accept the return and refund on return.

You can try and negotiate a partial refund but the buyer has no obligation to agree to this,

I know it's unfair but ebay will side with the buyer in this case abd will tell you to send a prepaid label if ou want the trainers back, otherwise ebay will enforce a full refund and tell the buyer to dispose of the shoes, you will lose your selling fees, and gain an account defect.

Feedbck has no bearing on the case.

[vhat4121]

Thing is I clearly listed the defect. And the buyer sent me a message saying," dont worry I didn't read the description properly" And now says they're unwearable. So I don't think I'm in the wrong

[*guinevere*]

Doesn't matter to ebay who is right and who is wrong. Ebay doesn't listen to anything you might say, cases are completely automated.
You don't have to do anything unless they open a case.

[vhat4121]

Thanks Guinevere. Well I offered some discount without saying how much, I see what happens. A case is always against the seller I think, that's eBay problem annoyingly. I suppose if the buyer doesn't accept the partial refund I then have to give full refund or have a case opened against me. And then have to accept full refund anyway if I understand correctly.

[*guinevere*]

It's best to just wait and see what the buyer does. If they open a case, then you can offer a partial refund through the case. You don't get your selling fees back when it's a partial.
But I'm sure it will be OK anyway.