Buyer paid then emailed to cancel. No cancellation request and was packaged

[britishnerd]

Hi everyone,

this is my first ever post as a seller and I'm a little stumped as to what to do. I've had terrible experiences with amazon forum members so please be kind, I'm just a solo seller with my mum at home in my spare time. 

the other day a buyer bought a game and paid immediately, then sent me an email asking to cancel. I normally don't mind cancellation requests before someone has paid but I've never had this happen. I know eBay has a system in place now where buyers must request cancellation so I told them that. I haven't had a request or response from the buyer.

this was pretty late at night too. 
unfortunately, my mum didn't see this email and merely packaged it up and did the postage while I was asleep. I explained to them when I woke up and now we are unsure what to do.

I still haven't had a reply from the buyer either saying anything. 
I don't accept returns anyway normally and she didn't give a reason other than 'in error' which seems difficult to complete an entire transaction by accident. 
at this point I'm not sure if I should just email and say since I haven't had a request I'll be sending it out? Especially as fees were obviously already paid automatically. 

I know a lot of you will say refunding is the best option for the least problems but I'm just not sure on this one. 
Some thoughts would be appreciated and I've learned my lesson that I'll have to start leaving a note for my mum in the future but it's never happened to me before. 

Thank-you in advance 

[john1297576]

If you have already posted, you don't want to cancel or refund just yet.

That way there will be no incentive for the buyer to send back.

This is going to be  a problem for you. For a change of mind return the buyer would pay return postage but they won't want to do that. Seller only has to pay return postage for not as described.

This buyer will be a pain as you one way or the other as you will have to refund with no guarantee that item will comeback. The best I can suggest is that the buyer refuses the delivery if possible so that it comes back to you eventually. I hope there is a return address on package.

There is the option to refund in MORE ACTIONS using the reason Buyers Request, which you should have dealt with, although a proper request from the seller would have been best. (That again is in the buyers MORE ACTIONS)

Buyer has at the very least cost you Paypal Fees and outward postage, so add him to your blocked bidder list, not the sort of buyer you want again.