Buyer has claimed item has arrived damaged, but no damage to packing or box on photos...

[paulsavage39]

I have recieved a return request from a buyer on an item that had no damage on postage, was packed securely and would have been difficult to recieve the damage the buyer stated when he opened the box and noticed the Motorcycle helmet had both cosmetic and structual damage (rapped in bubble wrap, outer box highlighted fragile item etc). The photos shows no damage to the box and it looks as if the helmet has been dropped (which I didnt do obviously). 

Has anybody expereinced return requests where the item has bene dmaged by the buyer and he / she states it arrived damage to get thier money back?

I have contacted ebay and they have suggested I contact Hermes who will only conpensate 25.00 of the 220.00. So now I will recieve a previously perfectly good morotcycle helmet, be out of pocket 195.00 plus P&P both ways and if my assumptions are anywhere near the truth, the buyer is laughing! 

Is there anyway I can question the return request with ebay? 

[john1297576]

If you read Hermes T & C, it is a good idea to read BEFORE using their service, you will find that thy do not cover any items that are breakable, so you may be unlucky and not get any compensation at all.

You have only yourself  to blame for being in this situation. Always find out what if any compensaion is payable BEFORE using a Courier.