Buyer has changed his mind

[mariandruce1954]

Hi, I posted a few days ago wth regard to invoicing for 2 combined items. The buyer hadn't offered or bought. He duly offered, I accepted and sent invoice plus a reminder invoice. He has now messaged to say because of current issues with job and funds he cannot pay.  I accept this.

Do I open up a case so there's no final value charge to me?

[m25jet · Accepted solution]

I can appreciate the fact that it must feel somewhat frustrating to have lost the sale of this item, but at least the buyer had the decency to contact you to explain that he wanted to cance the sale, and to explain to you the reasons behind his decision.  Therefore, I would recommend that you follow Tressygirl's advice and cancel the sale in the manner that she has described so that you can get your fees back without penalising the buyer in any way.  If the buyer had not contacted you in any way and had repeatedly refused to answer any e-mails you may have sent him and had failed to make payment then my advice to you would have been to open an Unpaid Item Dispute, but given the circumstances that you describe in your post I think that the advice that Tressygirl has already given you is the best advice to follow with regards to this matter.

[mariandruce1954 · Accepted solution]

Thanks for your answer. I don’t anticipate any issues here, I have done what was advised and the buyer has acknowledged my communication, both items are now relisted, thanks again.

[tressygirl]

This is difficult usually it would be recommended to open unpaid item cases,  this ensures your seller fee back after 5 days when you close the case,  but gives the buyer an unpaid item strike.  The two strikes they would receive here would stop them buying from the majority of sellers for 12 months.  Understanding the reasoning behind their decision not to pay perhaps unpaid item strikes here is harsh.

So personally I would send cancellation requests citing buyer requestst to cancel,  explain to your buyer they have to accept this for your seller fee to be refunded back to you.  Go right of the item and from More Actions you can select Cancel Order and you must select buyer selects to cancel.

Should they ignore the request,  you close it yourself after 10 days,  fees are thus refunded.

[mariandruce1954]

Thank

[tressygirl]

Your're welcome