Buyer had two refunds.

[janet19622011]

Hi all i recently sold an item and the buyer had a problem with it, I said no problem and offered a full refund once i had received the item back, ebay messaged me to start the refund process which i did, the item took nearly a week to return when it did i initiated  the refund because the item took so long to get back to me buyer escalated case and ebay went in her favour and gave a refund then my fefund also went out of my bank, so to sum up buyer has had two refunds so i am out of pocket how do i get ebay to give me my money back.

many thanks in advance      

[janet19622011]

Hi I don't know how I can explain this any better my bank statement shows on the 15th Dec money went out to PayPal and payed to the buyer, because buyer had escalated case and ebay found in buyers favour ebay refunded buyer then on 28th Dec money was taken by eBay to pay for what they paid to the buyer so that is two refunds.

Sent from my Huawei phone

[janet19622011]

Hi thank you for your help with my problem, I have done as you suggested and ebay have investigated and agree with me that two refunds have been made and refunded me. Many thanks Janet.

Sent from my Huawei phone

[red_magpie]

It isn't entirely clear you mean by "I initiated the refund because the item took so long to get back to me".

All refunds need to be made through the resolution centre, whether it was an ordinary refund request or a money back guarantee case.

Are you saying that you tried to "speed things up" by refunding the buyer yourself, direct from Paypal? If so, eBay won't have known this, and will have automatically refunded the buyer through the case on confirmation that the item had been returned. It's happened before.

If this is what happened, it isn't to to eBay to get any money back for you. You will need to ask your buyer to return the refund you made through paypal. If they decide to keep both there probably won't be anything you can do about it.

[janet19622011]

Hi ebay messaged me to say buyer wanted a refund, not a problem i had already contacted buyer and said i would give a full refund as soon as i had got item back ebay had given me till the 14th Dec to do so, it took nearly a week for the item to get back to me, i went to massage ebay sent me and pressed the refund button,
On 15th Dec £155.00 went from my bank account to paypal account then paypal paid buyer refund.
On 17th Dec buyer escalates case for non refund.
On 18th Dec ebay finds in buyers favour and refunds buyer £155.00
On 28th Dec ebay take £155.00 from my bank account to pay for refund they gave to buyer.
My bank statement shows two payments going out and my paypal account shows one refund to buyer.
so in my eyes that is two refunds buyer has had.