Buyer had two refunds.

[janet19622011]

Hi all i recently sold an item and the buyer had a problem with it, I said no problem and offered a full refund once i had received the item back, ebay messaged me to start the refund process which i did, the item took nearly a week to return when it did i initiated  the refund because the item took so long to get back to me buyer escalated case and ebay went in her favour and gave a refund then my fefund also went out of my bank, so to sum up buyer has had two refunds so i am out of pocket how do i get ebay to give me my money back.

many thanks in advance      

[janet19622011]

Hi I don't know how I can explain this any better my bank statement shows on the 15th Dec money went out to PayPal and payed to the buyer, because buyer had escalated case and ebay found in buyers favour ebay refunded buyer then on 28th Dec money was taken by eBay to pay for what they paid to the buyer so that is two refunds.

Sent from my Huawei phone

[janet19622011]

Hi thank you for your help with my problem, I have done as you suggested and ebay have investigated and agree with me that two refunds have been made and refunded me. Many thanks Janet.

Sent from my Huawei phone

[tressygirl · Accepted solution]

You refunded incorrectly if you refunded direct from your PayPal account, this does not show eBay that the buyer was in agreement to the cancellation / refund, and also being a totally separate Company, eBay will not know the refund has been made.

You need to contact an eBay Customer Support agent explain the refund was done through Paypal first,  and then the buyer escalate the eBay case.

To contact eBay Customer Services, type Advanced Search in to Help & Contact bar top of your eBay page. Scroll down to the bottom of that page, you will see Contact Us, and the option to use Live Chat, and sometimes, there is a Call Back system.

Both options will give you an approximate time you need to wait for a response from their team.

Lines open today between 8 a.m. and 10 pm  @janet19622011