Buyer had two refunds.

[janet19622011]

Hi all i recently sold an item and the buyer had a problem with it, I said no problem and offered a full refund once i had received the item back, ebay messaged me to start the refund process which i did, the item took nearly a week to return when it did i initiated  the refund because the item took so long to get back to me buyer escalated case and ebay went in her favour and gave a refund then my fefund also went out of my bank, so to sum up buyer has had two refunds so i am out of pocket how do i get ebay to give me my money back.

many thanks in advance      

[janet19622011]

Hi I don't know how I can explain this any better my bank statement shows on the 15th Dec money went out to PayPal and payed to the buyer, because buyer had escalated case and ebay found in buyers favour ebay refunded buyer then on 28th Dec money was taken by eBay to pay for what they paid to the buyer so that is two refunds.

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[janet19622011]

Hi thank you for your help with my problem, I have done as you suggested and ebay have investigated and agree with me that two refunds have been made and refunded me. Many thanks Janet.

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[john1297576]

I have read your comment, but you still do not say that the money was taken from your bank twice. Are you sure that a refund was not paid from paypal, making you technically overdrawn and that the money taken from bank account was not then credited to paypal to restore your balance to £0.

Have you looked at the full transactions on Paypal? Not just money paid out but also received. 

[janet19622011]

Hi on the15th Dec £155.00 went from my bank account to my paypal account. paypal then issued refund to buyer.
On 17th Dec buyer escalated case for no refund.
On 18th Dec ebay upheld buyers case and gave a full refund.
On 28th Dec ebay took £155.00 out of my bank account to pay for their refund to buyer.