Buyer had two refunds.

[janet19622011]

Hi all i recently sold an item and the buyer had a problem with it, I said no problem and offered a full refund once i had received the item back, ebay messaged me to start the refund process which i did, the item took nearly a week to return when it did i initiated  the refund because the item took so long to get back to me buyer escalated case and ebay went in her favour and gave a refund then my fefund also went out of my bank, so to sum up buyer has had two refunds so i am out of pocket how do i get ebay to give me my money back.

many thanks in advance      

[janet19622011]

Hi I don't know how I can explain this any better my bank statement shows on the 15th Dec money went out to PayPal and payed to the buyer, because buyer had escalated case and ebay found in buyers favour ebay refunded buyer then on 28th Dec money was taken by eBay to pay for what they paid to the buyer so that is two refunds.

Sent from my Huawei phone

[janet19622011]

Hi thank you for your help with my problem, I have done as you suggested and ebay have investigated and agree with me that two refunds have been made and refunded me. Many thanks Janet.

Sent from my Huawei phone

[roger_roger_over_and_nowt]

Sounds like ebay refunded buyer through original paypal payment but as you had no funds there they then took the same amount from your bank to cover that amount hence you have only refunded once.

When a payment is taken from your bank account (not a debit or credit card) by paypal it is not instant,it can take 5 working days or more to show up.