Buyer had two refunds.

[janet19622011]

Hi all i recently sold an item and the buyer had a problem with it, I said no problem and offered a full refund once i had received the item back, ebay messaged me to start the refund process which i did, the item took nearly a week to return when it did i initiated  the refund because the item took so long to get back to me buyer escalated case and ebay went in her favour and gave a refund then my fefund also went out of my bank, so to sum up buyer has had two refunds so i am out of pocket how do i get ebay to give me my money back.

many thanks in advance      

[janet19622011]

Hi I don't know how I can explain this any better my bank statement shows on the 15th Dec money went out to PayPal and payed to the buyer, because buyer had escalated case and ebay found in buyers favour ebay refunded buyer then on 28th Dec money was taken by eBay to pay for what they paid to the buyer so that is two refunds.

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[janet19622011]

Hi thank you for your help with my problem, I have done as you suggested and ebay have investigated and agree with me that two refunds have been made and refunded me. Many thanks Janet.

Sent from my Huawei phone

[pixiesen2012]

are you saying ebay took the money from you twice?

[janet19622011]

Hi I gave a refund to the buyer and eBay gave me till the 14 Dec to complete the refund but because the item returned to me took nearly a week plus to time it takes for my refund to get to the buyer this went past the 14 Dec so buyer escalated the case and Ebay found in her favour and they also gave a refund so the buyer got two refunds ?

[pixiesen2012]

ebay will have taken your money after refunding the buyer, the buyer will not have received two refunds

[janet19622011]

Yes that is right but I had also initiated a refund, money went from my bank account into paypal account and then refund to buyer, I have proof of this,

[janet19622011]

Refund went out of my bank on 15th Dec buyer escalated case on 17th Dec and on 18th Dec Ebay found in buyers favour on the 29th Dec ebay took money out of my account.