Buyer Paypal payment disputed

[hls_1000]

Hi there. I've received a message from Paypal saying the sender of a payment to me for an item purchased on ebay has requested their financial institution to reverse the payment, reason is they didn't authorise the purchase.

I've had a look at the transaction: The name and address in ebay are the same as the paypal transaction details so there is no discrepancy here.  The RM tracking shows the item was delivered and I've also got positive feedback from the buyer which presumably indicates they got the item and they are happy with this - and that they did buy the item.

I've added the above to the case and a screenshot of the feedback also.   I have however noticed the name of the person disputing the payment isnt the same as the name on the ebay account or the paypal transaction.  Is this a problem? 

I can only assume this person let someone else in thir house buy things using their account - I don't understand how this has become my problem?   Can you give me advice please?  Thank you

[geosacha007]

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@hls_1000 wrote:

I've had a look at the transaction: The name and address in ebay are the same as the paypal transaction details so there is no discrepancy here.  The RM tracking shows the item was delivered and I've also got positive feedback from the buyer which presumably indicates they got the item and they are happy with this - and that they did buy the item.

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When a buyer (or fraud) pays the address ebay gives you are overwritten with the paypal address details, so it means nothing that you see the ebay address the same as paypal.

[hls_1000]

Hm - I have to say I don't understand that as I've had many transactions where the paypal address is different to the ebay address - just the other day the ebay address was Vietnam (and I don't post international) but the paypal address was London. When there is a click and collect this isn't usually in paypal either. So are you saying the fraudulent buyer has changed the address in paypal when they made the purchase? Wouldn't the account holder (who has been defauded) see this though?

[m25jet]

If you have not already done so report the buyer to Action Fraud and obtain a crime reference number in relation to the matter.  Pass this on to PayPal as soon as you have obtained it, as this should help to back up your claim that you sent the item to the name and address that was displayed on the PayPal confirmation of payment e-mail.  If the buyer is either trying to scam you, or if somebody else has used the buyer's card without their consent, then it should give them a nasty shock when they find themselves the subject of an Action Fraud investigation into suspected unauthorised use of the account in order to purchase items advertised for sale on eBay.  It may just be enough to dissuade them from doing it again, whether it's the rightful account holder trying to scam you or somebody else using their account without their knowledge!

[hls_1000]

Hi - thanks for the advice. I will do this. The action fraud site isn't working at the moment but I'll report as soon as I'm able.

[john1297576]

"reason is they didn't authorise the purchase."

All I can say is this is a very careless member if they allow someone else to buy on ebay, use their card and also leave feedback. 

Sounds like family problems, but no reason that you should foot the bill.

Perhaps you could advise later how you get on with this. You appear have done everything by the book, so member shoud not win.

[ruby*tuesday]

As long as you have supplied Proof of Delivery to the Address which PayPal sent you on their Confirmation Email. Yes it does sound as though someone else had gotten hold of their Card.