Hi there. I've received a message from Paypal saying the sender of a payment to me for an item purchased on ebay has requested their financial institution to reverse the payment, reason is they didn't authorise the purchase.
I've had a look at the transaction: The name and address in ebay are the same as the paypal transaction details so there is no discrepancy here. The RM tracking shows the item was delivered and I've also got positive feedback from the buyer which presumably indicates they got the item and they are happy with this - and that they did buy the item.
I've added the above to the case and a screenshot of the feedback also. I have however noticed the name of the person disputing the payment isnt the same as the name on the ebay account or the paypal transaction. Is this a problem?
I can only assume this person let someone else in thir house buy things using their account - I don't understand how this has become my problem? Can you give me advice please? Thank you
