Booked and paid for a parcel collection through ebay - NO ONE COLLECTED ?.

[punkwroc77]

For the first time I booked a parcel collection through Ebay & Packlink.Parcel should have been collected by Hermes but driver delivered across the Street then just drove right on past.

Hermes will take nothing to do with it saying I will have to contact the company the collection was arranged with.

Found a way to contact Packlink via ebay - page says to fill in the contact form then submit either email or live chat.Filled in all the details and then discovered there was no button to click on for either email or live chat.

Should have just risked it and went to post office

Anyone Help me out with what I should do ?.

[john1297576]

Have you looked in HELP & CONTACT at the new Seller Help.

Iwould never touch anything which involves going through ebay to use Hermes. You can get that standard of service by going to Hermes direct.

[punkwroc77]

Serves me right I suppose for trying to save on postage - took advantage of the ebay offer for collection at drop off prices.Once bitten.....