30-12-2020 11:27 AM
My best offer for £20 was cancelled by ebay when a lower bid came in at £15, this was before the best offer expiry time. Is this common place or just a feature of the ebay software
Auction with best offer is treated exactly the same as auction with BIN.
Best offer or BIN is only available until a bid is placed, then bidding takes over.
If somebody has placed a bid then that is the reason why the Best Offer option has vanished from the auction. If you still want your £20.00 offer to count then I would suggest that you submit a bid and see whether or not £20.00 would be enough to put you in the position of being the highest bidder for the item.
Auctions listings exist so that bidders can place a bid. That is what an auction is all about. Think about it for a moment, and you'll realise that no bidder would hang about if a message popped up saying 'Your bid can't be accepted because x number of offers are in the pipeline waiting x days for the seller's acceptance or rejection.' This could go on for the whole length of time the auction was listed for, couldn't it, with no-one ever able to place a bid. In other words, the auction would never take place. That your offer was higher than the first bid placed is totally irrelevant. In auctions, the only things which are relevant are bids.
So that's why all other buying options added to an auction listing quite naturally disappear the second a bid is placed. And why, as advised when you make an offer on an auction listing, any offer under consideration is rendered null and void.
it's how it works
as soon as a bid is placed all offers are cancelled