Apple iphone sale

[jdoubleyou]

Hi can I get some advice please. Sold an Apple iphone 7 128GB for £150. Posted it Special Delivery

to ensure not scammed and messaged the guy to same the same.

He got the phone safely but now claims the battery needs replacing at £49.  It was in excellent working

order when it left my possession and I think he's trying it on to get a partial refund, so he gets the phone

for £100!  I sold it is pre-owned and very good USED condition, much the same as you would a  2nd hand

car that requires a battery that has been USED!

What are my rights?  He has threatened to raise it with Ebay, who will undoubtedly side with the buyer and

fully refund him and then I will have lost both my phone and the money! Help!!! Josh

I was suspicion as soon as it sold as the guy has a feedback score of 04.

Feel like I'm being hoodwinked!

[jdoubleyou]

Thanks angelah1847, I appreciate you taking the time to respond. He's already intimated that he will go to eBay.
I am worried that once this happens the phone I get back wont be my phone! I covered all angles in terms of safe postage, thinking that I wouldn't get done, but now it seems this is yet another angle to scam a seller.
What exactly do you mean by best do that voluntarily or else you could end up losing the phone and the money?

[angelah1847]

If the buyer opens a case you will have 8 days to respond to it, if you don't then the buyer can escalate it to ebay who can then either issue the buyer with a postage label to return the item and charge you for it and then refund from your account, or on some occasions they just refund the buyer from your account and infer to the buyer that they don't need to return the item.

If you respond to the case and issue the return postage label and then refund when you receive the item back then you stand a chance of receiving back the item you sent.

If you don't receive the same item then you appeal the case. If you find yourself in that position then come back to the boards for advice.

[angelah1847 · Accepted solution]

You're probably right that the buyer is angling for a partial refund just to lessen the amount they paid for the phone.

Don't agree to it, don't get into any conversation about partial refunds.

Just tell them (even if its through gritted teeth) that you would be happy to refund in full on return of the phone and stick to it.

They will either go away or they will open a case for not as described and yes you will have to refund in full once they have returned the phone but best you do that voluntarily or else you could end up losing the phone and the money.