Any one else posted to GPS at unit 3 dove close had a funny experience with an item

Hi all i posted an item to GPS Unit 3 dove close Fradley park i have had the buyer on saying he as not recevived the item i chackd the tracking and found the item was signed for, then i get a message from Ebay saying they have refunded the buyer at no charge to me,

without an explanation i have trie to contact Ebay but cant get any where 

 

got any ideas 

 

Regards Don

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As a seller all you have to do is deliver to the GSP Hub. From that point on any loss in transit is the responsibility of GSP not you, so they have to refund. This may be the explanation.

 

Not as described cases are still your responsibility however.