Accidentally clicked free postage and also put collection only in large letters.

[nidge21]

Accidentally Clicked free delivery for a new listing and couldn't find a way to change it at the time so put in large letters collection only on bottom of listing. Big item. Bidder told me he had put a bid on for free delivery. I told him it was collection only as stated at bottom of listing and if he wanted could cancel his bid. He keeps bidding and eventually is the winning bidder and asks for delivery. It's a 45 gallon water tank and would cost over £50 to deliver. I sent another message explaining it was to big to send and would refund his money which I did. He then gets stroppy and says he will report me to ebay for refunding his money without his permission. I realise I made a mistake and did my best to sort it out though I did not know how to change it once live. How does it work in these situations? Am I being unreasonable?  

[rusticrye · Accepted solution]

Everything you need to know about selling on Ebay, inluding how to edit or end a listing, is in the Seller Centre (link at foot of any page). You also have the Help pages with their integral search to refer to (links at top and foot of any page).

You really need to get into the habit of carefully checking your listing details before hitting the 'Submit' button, and immediately afterwards, otherwise your Ebay selling days won't last long.

@nidge21 

[1902elder]

As soon as you realised your mistake, all you had to do was go to the drop down menu to right of item and click on revise. you could then have made the changes and you would not be in this situation.

If you just refunded for no reason, you will still pay selling fees and you will probably get a defect on your account.

[1902elder]

Making a mistake once is bad enough, but repeating it on another item is difficult to understand. You can add corrections at the bottom of the description, but that means nothing. The listing says free delivery and that is what you will need to do. If you keep making this mistake you will soon put your account in danger if buyers leave negative f/b.
Now that you have bids on the chair your only option would be to cancel the bids and end the listing, but Ebay will still charge their fee on the highest bid value when you end it.

[john1297576]

Not only a defect and payng a selling fee for not selling, you are alos likely to get negative feedback.

As soon as you had a bid the best thing would have been to cancel the bid, end and relist.

[mustavaquid]

You may be heading for similar problems with your current listing for the inversion table.    Check it out ASAP.