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A buyer is claiming not to have received an item I sent 12 days ago, I have proof of posting
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25-12-2020 6:34 AM
A buyer is claiming not to have received an item I sent 12 days ago, I have proof of posting, am I responsible to offer a refund? She paid through PayPal., and would I be reimbursed if this were the case? This has never happened to me before so would appreciate some advice, thanks.
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25-12-2020
7:38 AM
If your Buyer has opened an EBay Item Not Received Case you need to make a Full Refund through the Case unless you have Tracking which Confirms Delivery. If you have a Tracking Number add it to the Case.
No sorry you won't Receive any Reimbursement from Ebay. You would have to Claim from the Carrier if you have any Postal Insurance.
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