A GSP customer needs to return shoes to me that don't fit. Who pays for shipping the replacement sho

[239thehighstreetscotland]

GSP Customer bought shoes on my shop they don't fit. I understand customer needs to pay to ship back to me but who pays for the shipping of the replacement pair back to the customer and how do I go about helping my customer ?

[**peaseblossom** · Accepted solution]

Let them return the shoes for a refund then they can buy again including postage.

[239thehighstreetscotland · Accepted solution]

Thanks for your advice very much appreciated 🙂