I sold two books to two separate buyers. Unfortunately the boxes got mixed up and they each received each others book. I told them to send them back and I would forward the correct book on but Ebay put my funds on hold. I sent the correct books out and informed Ebay that they could now release my funds. I sent Ebay messages from both buyer to confirm they had now received the correct item and asked Ebay to release the funds they were with holding. The next message I got from Ebay was to tell my they had refunded one of the buyers even though they had the correct item. No doubt they will refund the other buyer as well. I have tried ringing ebay but just get sent back to Ebay.com/help. What can I do?
