Counterfeit, illegal, policy breaching listings, indisputable businesses under private accounts, misleading prices (usually as a result of variations, where the low price promoted is for something else) – you cannot run a search, or even view a listing, without coming across one of these issues.
It’s simply dreadful now.
Reporting a policy breach usually just gets you a AI response of “We looked into your report and didn’t find the listing to be in violation of our policy.”
Even taking to reporting it through customer services via a call back has been a waste of time, in my experience.
(My last was a couple of listings that were clearly just gambling – one being a Mystery Money Soap Bar “£1 To £50 In Every Bar”! – which is not only a breach of eBay’s Chance Listing policy, it is illegal, and so far they still remain active.)
There is incompetence at every level within eBay, so it seems. (And I mean incompetence, not just greed, as one listing I reported was a private seller selling unofficial 3D printed items – I usually wouldn’t waste my time reporting those – but they were telling people in the description on every one of their listings to search for their website, as they could sell them the items cheaper there because of avoiding eBay’s fees. Yet 2 months later I noticed the listing still active. Breaching eBay’s #1 rule, yet through incompetence, this listing/user still remained!)
I know online shopping ruins the connectivity you get with people when you physically leave the house to shop, but you can’t even vaguely connect with people through the kindness of preventing people getting scammed, as eBay won’t listen to you. (Not to mention the times bad feedback is mysteriously removed.)
They have put you in a position just to cover yourself – know the scams, know when you should be protected, and look out for yourself. But even there the kicker is that if you actually took the chance on a lot of listings and took advantage of the MBG, then I’m sure it wouldn’t take long for eBay’s system to flag you as a serial returned, and then ban you!
I’ve realised that even this forum is a huge cop-out for eBay. They make it difficult to get through to anyone and get any real answers, and even if you do, then the “advice” given by CS are often wrong or incomplete. So the volunteers on here cover eBay’s incompetence once again.
Well, I’m done.
I’m done wasting my time reporting issues that eBay won’t ever resolve.
I’m done posting answers on here. 90% of the posts wouldn’t be necessary if they: 1) stopped making changes that break what was working before; 2) invested more money into their own help systems; 3) probably most importantly, hire competent people in the first place!
